Shiberu support

Answers to the questions people ask most. If yours isn't here, email us and a person will get back to you.
Contact support
Email [email protected]. Tell us what you were doing, what you expected and what happened instead, and which device you use.

Frequently asked questions

How do I get started?

Create an account at shiberu.app or in the Shiberu app, with an email address and a password or by continuing with Apple or Google. Choose the language you are learning, then create a deck, add cards or import decks you already have. Home shows the cards that are due: tap Study now to review them.

How do I bring my Anki decks?

In Anki on your computer, choose File → Export, pick the Anki Deck Package (.apkg) format and tick "Include scheduling information" to keep your progress. In Shiberu, open Decks → Import and choose the file. Notes, cards, media and review history come across, and you can export any deck back to .apkg at any time. To keep Anki and Shiberu in step all the time instead, use the Shiberu Sync add-on below.

Can I study offline?

Yes, in the Shiberu app on your phone or tablet. It keeps the card text of every deck on the device, so study opens instantly and works without a connection. Reviews you do offline are saved and sync when you are back online. Profile → Downloads shows what is on the device. AI features need a connection.

How does sync with desktop Anki work?

Install the Shiberu Sync add-on in desktop Anki: open Tools → Add-ons → Get Add-ons…, enter the code 654311232 and restart Anki. Pair it with a one-time code from Profile → Anki sync, or sign in from the add-on, then link the decks you want. Reviews, due dates, deck options, notes and media stay in step both ways. The setup guide and the file download are at shiberu.app/anki.

How do I add the home-screen widget?

The day-streak widget is part of the Shiberu app for phones and tablets. On iPhone or iPad, touch and hold the home screen, tap + (or Edit → Add Widget), choose Shiberu and add Day streak. On Android, touch and hold the home screen, tap Widgets, choose Shiberu and drag Day streak onto the home screen. The widget shows your streak and whether you have studied today.

How do I delete my account?

In the app or at shiberu.app, open Profile → Account Management and tap Delete Account under Danger Zone. If your account has no password because you sign in with Apple or Google, we email you a 6-digit code to confirm. If you cannot sign in, email us from the address on your account. shiberu.app/delete-account explains every way and what is deleted.

What happens to my data?

Your decks and reviews are stored in your account so they sync across your devices. There are no ads and no third-party analytics, and we never sell your data. The privacy policy has the details.